Customer Support

Frequently Asked Questions (FAQs)

1. How can I place an order?
   Browse our skincare, makeup, or perfume collections, add items to your cart, and proceed to check out by following the payment instructions.
2. What payment methods do you accept?
   We accept major credit/debit cards, digital wallets, and cash on delivery (where available).
3. How long does shipping take?
   Orders within the UAE typically arrive within 2–4 business days. International shipping times vary by destination.
4. What is your return policy?
   Returns are accepted within 7 days of delivery for unused and unopened products. Please see our Shipping & Returns section for full details.
5. Are your products cruelty‑free?
   Yes. iGlow supports ethical beauty practices and does not test products on animals.
6. How can I contact customer support?
   You can reach us via support@iglow.ae or WhatsApp us at +971 50 480 5669.